- Start Rescue is a Which? Recommended Provider again
- Seven years in succession as a recommended UK Breakdown Provider
- Best overall score from customers surveyed
- “Small brand, big results”
Start Rescue has secured an impressive seventh Which? Recommended Provider rating in succession, once again underlining its status as a trusted and leading vehicle breakdown and recovery partner for UK motorists. No other breakdown company has achieved seven successive recommendations from Which?
The annual survey of breakdown companies by UK consumer champion Which? also saw Start Rescue top the rankings with an 86 percent score awarded from customers. The courtesy, friendliness and overall professionalism of Start Rescue’s UK-based team and usability of the company’s mobile customer app were both praised in the survey results.
As in previous Which? expert appraisals, Start Rescue maintained its five star rating when it comes to offering motorists value. Which? also highlighted how all levels of Start Rescue policies include onward travel, alternative transport and emergency accommodation options.
“Although we are part of Call Assist with over 2 million customers, Start Rescue is not one of the big ‘household names’ in the breakdown business and definitely a smaller, younger brand.”, commented Lee Puffett, Managing Director.
“But achieving Which? Recommended Provider status for seven years running and leading the way in the customer rankings shows we’re big where it should matter, and that’s high customer standards and getting results for motorists. Our network of independent recovery operators throughout the UK work tirelessly on behalf of all motorists.”
Start Rescue has a 4.7-star rating on Trustpilot, a five-star Defaqto* rating and has now achieved Which? Recommended Provider status for seven years running. Start Rescue has also been awarded best Breakdown Cover provider in the Finder Customer Satisfaction Awards 2024 (www.finder.com), scoring 4.9 out of 5 for overall satisfaction with a 94% recommendation rate.
Which? is the UK’s consumer champion, here to make life simpler, fairer and safer for everyone. Our research gets to the heart of consumer issues, our advice is impartial, and our rigorous product tests lead to expert recommendations. We’re the independent consumer voice that influences politicians and lawmakers, investigates, holds businesses to account and makes change happen. As an organisation we’re not for profit and all for making consumers more powerful.